Frequently Asked Questions

  • 1. How do I request a quote?

    Submitting a quote request is easy. You can call our main office number at 713-643-8336 and our receptionist can place you in touch with a solution sales representative, or you can email marketing@huntongroup.com, and our team will forward your request to the appropriate person. Our website “Contact Us” form-fill can also be used to submit quote requests.

  • 2. How do I schedule a service call?

    The quickest way to schedule service is to call our main line at 713-643-8336 and someone will assist you with your request. This phone line is available 24/7 for your benefit.

  • 3. I have a question about my invoice, who do I contact?

    For questions about your invoice, please email customerservice@huntongroup.com or call our main line at 713-643-8336, and our receptionist will ensure that you speak to the correct resource coordinator.

  • 4. Who do I call for Trane technical support?

    The first person you should contact is your sales representative. Though we can provide you with a phone number for Trane National, they will not usually answer technical questions unless you have a Trane employee on the line with you.

  • 5. What is the latest version or replacement of summit?

    There are multiple products Trane offers to replace your summit system, including Tracer® SC and Tracer ® Ensemble ™. To find out which solution best fits your building’s needs, contact your sales representative today.

If you do not find the answer you are looking for, please reach out, and we will direct you to the appropriate resource.