FAQ

Frequently Asked Questions

1. How do I request a quote?

Submitting a quote request is easy. You can call our main office number at 713-643-8336 and our receptionist can place you in touch with a solution sales representative, or you can email marketing@huntongroup.com, and our team will forward your request to the appropriate person. Our website “Contact Us” form-fill can also be used to submit quote requests.
2. How do I schedule a service call?

The quickest way to schedule service is to call our main line at 713-643-8336 and someone will assist you with your request. This phone line is available 24/7 for your benefit.
3. I have a question about my invoice, who do I contact?

For questions about your invoice, please email customerservice@huntongroup.com or call our main line at 713-643-8336, and our receptionist will ensure that you speak to the correct resource coordinator.
4. Who do I call for Trane technical support?

The first person you should contact is your sales representative. Though we can provide you with a phone number for Trane National, they will not usually answer technical questions unless you have a Trane employee on the line with you.
5. What is the latest version or replacement of summit?

There are multiple products Trane offers to replace your summit system, including Tracer® SC and Tracer ® Ensemble ™. To find out which solution best fits your building’s needs, contact your sales representative today.